Returns and Shipping

ComfyIsle team is dedicated to provide the best customer service to all our purchasers.
We want our customers to be able to make purchases confidently. And to make your experience better we try to make returns easy.

 

ComfyIsle offer money back guarantee

Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund.

Credit Cards payments are eligible to be Cancel by 2 pm PST on the same day when the order is placed to receive a full refund with no fees. A fee of 5% of the total order amount will be charged if you cancel after 2 pm PST. After 5 business days the refund will be in a form of a store credit on dealer’s account to be used for future orders.

Custom Orders. Custom orders are non-refundable.

Due to the set regulations, we cannot return the following:

• Products that have had their original manufacturer packaging opened
• Products that have been out of their original manufacturers' packaging

It is the purchaser's responsibility to return the merchandise in new resalable condition. Refunds are only issued after returned items have been received and inspected.
If a returned item gets damaged during transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.
All return requests must be sent to support@comfyisle.com. Upon review we will provide the exact process for the refund.

Shipping Process

Once the amount is paid, we will immediately start the delivery process. All our Infrared Saunas are based in the USA allowing us to provide a faster delivery. We usually send the product via a Freight Carrier, Federal Express and other similar services, but if you have a specific delivery partner in mind, we can use that but it will cost an additional fee. Please update us within 24 hours of updating the order if you want your delivery from a custom shipping service. You can use our tracking page to get a quick update on your infrared sauna order.